CHCDIV003 Manage and promote diversity Answers (100% Solution)

Manage and promote diversity

  1. What is meant by ‘diversity in the context of the workplace?
  2. Give three examples of each of the following:
    – Quantitative data
    – Qualitative data
  3. Why might you use a mix of qualitative and quantitative data when analyzing diversity in your workplace?
  4. For your workplace, collect data about workplace diversity. Ensure it incorporates quantitative and qualitative data. Then evaluate the data and write a short report on the diversity in your workplace
  5. List three workplace objectives that apply to your organization and/or job role. Explain how diversity in the workplace would be or has been a benefit to these.
  6. Describe three ways that diversity is practiced in your workplace, making reference to the organization’s diversity strategy, where one exists.
  7. Describe two ways that you can analyze diversity data.
  8. Give an example from your own work practice of times when you acted as a role model for each of the following:
    – Inclusivity
    – Impartiality
    – Respect
    – Fairness
  9. List five areas that diversity training might include.
  10. What diversity training is in place at your organization?
  11. Give an example of each of the following:
    – Direct discrimination
    – Indirect Discrimination
  12. Identify one of each of the following that applies to your organization in relation to diversity law:
    – Commonwealth legislation
    – State/Territory legislation
    – The organisation’s diversity policy and/or strategy.
 Identify one of each of the following that applies to your organisation in relation to diversity law:   –

– Commonwealth legislation
– State/Territory legislation
– The organisation’s diversity policy and/or strategy.  

Give two examples from your workplace of practices that adhere to the laws/policies/strategies that you have identified.                                                                    

Activity 2D

Estimated Time20 Minutes
ObjectiveTo provide you with an opportunity to identify and adapt professional development opportunities to address the needs of a diverse workforce
 Give three examples of professional development opportunities and describe hypothetical scenarios of when and how you would adapt these to meet the needs of a diverse workforce.                                                                                

Activity 2E

Estimated Time20 Minutes
ObjectiveTo provide you with an opportunity to generate a supportive workplace by valuing and promoting the benefits of a diverse workforce to those working in the workplace according to relevant policy
   Identify any organisational policy that relates to diversity. Summarise its key values, concepts and applications.  

What are three benefits of a diverse workforce? How would you promote these to others?                                                                          

Activity 2F

Estimated Time20 Minutes
ObjectiveTo provide you with an opportunity to identify and use diversity factors associated with clients and colleagues to address diversity objectives of the workplace
 Give two examples from your workplace of when a diversity factor associated with a colleague helped to meet specific client needs.  

What are the diversity objectives of your organisation? How are they currently being met? What else could be done to help the organisation meet its diversity objectives?                                                                        

Activity 2G

Estimated Time20 Minutes
ObjectiveTo provide you with an opportunity to value and encourage collaboration and the experience of working with diverse clients and colleagues
 How is collaboration amongst diverse clients and colleagues encouraged in your organisation? What other methods could be used?                                                                                  

Activity 1A to 2G checklist – for assessor

This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.

Learner’s name 
Assessor’s name 
Unit of Competence (Code and Title) 
Date(s) of assessment 
Has the activity been answered and performed fully, as required to assess the competency of the learner?    Yes         No     (Please circle)
Has sufficient evidence and information been provided by the learner for the activity?    Yes         No     (Please circle)
The learner’s performance was:Not yet satisfactorySatisfactory
If not yet satisfactory, date for reassessment: 
Feedback to learner:                                    
Learner’s signature 
Assessor’s signature 

Activity 3A

Estimated Time30 Minutes
ObjectiveTo provide you with an opportunity to use communication strategies to meet the diverse needs of individuals within the workplace
 Identify your organization’s communication strategies and summarise their contents in relation to your own job role.  

A team member confides in you that they have been struggling to absorb all that is being said in group meetings due to English being their second language. What could be done to help meet their needs?                                                                          

Activity 3B

Estimated Time20 Minutes
ObjectiveTo provide you with an opportunity to implement tailored communication strategies for targeted individual and group needs
 How would you adjust your communication style for each of the following:  
– A group of young and restless interns
– A person with English as a second language
– A mature employee who is hard of hearing
– A person from a cultural background different to your own?                                                                          

Activity 3C

Estimated Time20 Minutes
ObjectiveTo provide you with an opportunity to identify and/or develop and use resources that facilitate effective communication in the workplace
   What kinds of resources can be used to help facilitate effective communication? Identify at least five.  

What resources to help facilitate effective communication are available in your organisation? Where can they be found or how can they be requested? How can they be integrated?                                                                          

Activity 3D

Estimated Time20 Minutes
ObjectiveTo provide you with an opportunity to reflect on use of communication strategies with regard to workplace diversity and identify potential improvements
   Review the communication strategies in place at your own organisation and assess whether they are:   – –

– Effective
– Appropriate
– Being utilised.  

Identify the potential improvements from your review.                                                                    

Activity 4A

Estimated Time45 Minutes
ObjectiveTo provide you with an opportunity to develop and document diversity strategies in consultation with stakeholders including people from key target groups
 Who are the key target groups for any diversity strategies in place at your workplace?  

List at least five stakeholders in your organisation.  

Why is it important to consult with stakeholders when developing diversity strategy?  

Role play:  

In groups, develop and document diversity strategies in consultation with stakeholders including people from key target groups.  

Half of you will act as a team developing the strategies and the other half will act as the stakeholders.  

This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.                                          

Activity 4B

Estimated Time30 Minutes
ObjectiveTo provide you with an opportunity to advocate for diversity strategies to be implemented in accordance with workplace policies and procedures
 Summarise your organisation’s diversity strategy and any workplace policies and procedures with which it must comply. Be prepared to reference your sources.  

Write a proposal wherein you are an advocate for diversity strategies and are suggesting how they can be implemented in accordance with workplace policies and procedures.                                                                        

Activity 4C

Estimated Time30 Minutes
ObjectiveTo provide you with an opportunity to develop measures for evaluating the outcomes of workplace strategies, policies and procedures for diversity
 Identify the original objectives of your organisation’s current diversity strategy/plan.  

Create an evaluation matrix to show which methods you would use to evaluate whether your organisation’s diversity plans have met their original objectives. An example is provided in section 4.3 of this Unit. Attach this to your workbook.                                                                        

Activity 4D

Estimated Time20 Minutes
ObjectiveTo provide you with an opportunity to report on workplace diversity strategies within appropriate context
 What are some of the things you should consider when ensuring that a report on diversity strategy is given with the appropriate context?  

Now, write a report on your workplace diversity strategies, covering areas of success and failure, difficulties in implementation, and further areas for improvement.                                                                          

Activity 3A to 4D checklist – for assessor

This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.

Learner’s name 
Assessor’s name 
Unit of Competence (Code and Title) 
Date(s) of assessment 
Has the activity been answered and performed fully, as required to assess the competency of the learner?    Yes         No     (Please circle)
Has sufficient evidence and information been provided by the learner for the activity?    Yes         No     (Please circle)
The learner’s performance was:Not yet satisfactorySatisfactory
If not yet satisfactory, date for reassessment: 
Feedback to learner:                                    
Learner’s signature 
Assessor’s signature 

Summative Assessments

The summative assessments are the major activities designed to assess your skills, knowledge and performance, as required to show competency in this unit. These activities should be completed after finishing the Learner Guide. You should complete these as stated below and as instructed by your trainer/assessor.

Skills, knowledge and performance may be termed as:

  • Skills – skill requirements, required skills, essential skills, foundation skills
  • Knowledge – knowledge requirements, required knowledge, essential knowledge, knowledge evidence
  • Performance – evidence requirements, critical aspects of assessment, performance evidence.

Section B: Knowledge Activity (Q & A)

Answer each question in as much detail as possible, considering your organisational requirements for each one.

  1. Why is cultural awareness important?
  • List five different types of diversity.
  • Which types of diversity will you most often have to consider in the workplace?
  • Describe the role of leaders and managers in encouraging diversity in work practices.
  • How can diversity practices positively improve employees’ experience in the workplace?
  • List relevant pieces of legislation which will affect your organisation’s diversity policies.
  • List five benefits of workplace diversity.
  • List two types of direct and indirect discrimination.
  • Describe how you would ensure fair treatment to diverse clients.
  1. Outline the professional development opportunities that exist within your workplace. Identify any potential barriers to inclusivity that relate to these. How could professional development opportunities be adapted to remove these barriers?
  1. What cultural differences may you have to take into consideration when planning communications?
  1. Describe inclusive behaviour.

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